Sales FAQ
>Licensing - General >Enterprise Services >License Upgrades >Purchase Process >Discounts >Refunds >Source Code
>Licensing - General
  • What kinds of licenses do you offer, and what do they cost?

    We offer the following licenses:

    Web.UI for ASP.NET:
    Web.UI for ASP.NET Developer License ($799), Web.UI for ASP.NET Subscription License ($999), and Web.UI for ASP.NET Enterprise License (customized pricing).

    Charting for .NET:
    Charting for .NET Developer License ($1,499), Charting for .NET Subscription License ($1,999), and Charting for .NET Enterprise License (customized pricing). Charting for .NET includes WebChart, SqlChart and WinChart.

    WebChart for ASP.NET - WebChart for ASP.NET Developer License ($799), and WebChart for ASP.NET Subscription License ($999).

    SqlChart for Reporting Services - SqlChart for Reporting Services Developer License ($799), and SqlChart for Reporting Services Subscription License ($999).

    WinChart for .NET - WinChart for .NET Developer License ($799), WinChart for .NET Subscription License ($999), and WinChart Enterprise License (customized pricing).

    If you are looking to license a team of developers, ComponentArt offers customized Enterprise licensing. Please contact the Enterprise Sales team at enterprisesales@componentart.com for more information.

    Detailed information about license types can be found on the License Comparison page, as well as in the full End User License Agreement.

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  • I have received a WebChart Lite license key as a part of my Web.UI suite purchase. How do I download the WebChart Lite product?

    You can download WebChart Lite only as a part of the WebChart for ASP.NET download. You can use the WebChart Lite License key you received as a part of your Web.UI purchase to activate the production version of WebChart Lite.

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  • When I purchase a Developer license, must I pay for updates as new versions of the product are released?

    You are entitled to receive minor product updates free of charge. In order to receive major product updates with significant functionality added, you must upgrade to the newer version by paying the upgrade cost. For example, if you purchased Web.UI for ASP.NET version 2007.2, you must pay the upgrade cost to move to the current version 2008.1. ComponentArt offers a low-cost license upgrade path for current customers; for upgrade pricing please see our License Upgrades page.

    In order to maximize your value and stay up to date at all times, you may wish to consider purchasing one of our Subscription Licenses. Subscription Licenses (including Enterprise licenses) include all minor and major software updates to all products in the Web.UI suite - as well as all new component products added to the suite - for a period of 1 year.

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  • How does a Subscription License work?

    The Subscription License includes all minor and major product updates for a specific suite of products, for a period of one year.

    A Subscription License provides the greatest long-term value, and is the best way to ensure that you are using the most powerful, up-to-date versions of our components at all times.

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  • How do I renew my Subscription License?

    Before expiry date - You will have an option to renew your Subscription License for a discounted price prior to the license expiry date. We will notify you at least 30 days prior to this date to remind you of the renewal.

    After expiry date - If you decide to renew your license after the expiry date, the early renewal discount will not apply and the cost will be that of a new Subscription License.

    For Enterprise licenses, we will contact you prior to your subscription expiration date to revise and renew your Enterprise subscription.

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  • What is the price of Subscription License renewal?

    Note that you will receive approximately 50% early renewal discount if you renew your Subscription License before the license expiry date.

    After the expiry date, the price of the license renewal will be the same as the full price of the Subscription License.

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  • Can I continue to use the product once my Subscription License expires?

    If you do not renew your license by the specified date, you will still be able to continue to use the last version of the software released while your subscription was still active. You will not, however, continue to receive the additional benefits of our subscription service (such as major product updates and new product releases), or updated product releases.

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  • I am an individual who wants to purchase your Developer License for development — but there is someone at my company who occasionally backs me up in my job function. Must we purchase an additional license for that person as well?

    Provided that THE SOFTWARE IS NOT INSTALLED AND IN USE AT THE SAME MOMENT ON BOTH WORKSTATIONS AT ANY GIVEN TIME — you do not need to purchase an additional license. If more than one developer will use the product concurrently on an ongoing basis, you should purchase additional licenses.

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  • I've lost my Product License Key; what should I do?

    You can retrieve your product License Key(s) at any time by logging in to your ComponentArt user account online. Once you have logged in, simply select My License Keys from the My Account menu.

    If you are unable to login or otherwise retrieve your License Key(s), please contact customerservice@componentart.com. Be sure to include as much of the original purchase information as possible, including the customer information (individual and company name, including e-mail address/domain), the product & level of license purchased, and the approximate purchase date. These pieces of information will allow us to more quickly track down your order and provide you with your Product License Key.

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  • We have a number of developers in our organization who need to be licensed. How do we go about licensing the entire team of people?

    If you are looking to license a number of developers, we have customized Enterprise licensing available - please contact our Sales team at sales@componentart.com for more information.

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  • Is Charting included with the Web.UI Subscription License?

    A Web.UI Subscription License does not include either the full WebChart for ASP.NET or Charting for .NET products; Web.UI and Charting are two separate product lines, and are therefore licensed separately. WebChart Lite, however, is a 2D component included with Web.UI.

    WebChart Lite includes all of the 2D features of the full WebChart for ASP.NET control, except for AJAX interactivity and the client-side API. If you require advanced 3D charting capabilities you can purchase the full WebChart for ASP.NET product from our Online Store.

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  • How many servers am I permitted to distribute WebChart and SqlChart solutions from?

    With a single WebChart or SqlChart license, you are permitted to distribute your solutions to one test and one production server. Additional server licenses can be acquired by contacting ComponentArt's sales team.

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  • Can I purchase more Support Requests, or a higher-priority level of Support?

    Yes. Each ComponentArt license includes a number of available Support Requests (see the Support Center page for more details), and additional Support Requests can be purchased at any time, if they are required.

    The following additional Support Request packages are available for purchase via the Online Store:

    • Package of 5 Priority (within 2 business days) Support Requests: $349
    • Package of 5 Rapid Response (within 1 business day) Support Requests: $499

    ComponentArt also offers a Premium Enterprise Support Services package to Enterprise clients for unlimited, same-day priority support. Please see the Support Center page, or contact enterprisesales@componentart.com for further details.

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>Enterprise Services
  • I am interested in licensing a team of developers. What licensing options are available at the Enterprise level?

    ComponentArt offers customized, volume-discounted pricing at the Enterprise level for teams of three or more developers. To obtain your customized quote please contact enterprisesales@componentart.com with information on the number of developers you wish to license.

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  • Do you offer product training?

    ComponentArt offers structured training services to Enterprise customers, delivered by certified ASP.NET and .NET instructors. Our comprehensive courses cover product core technologies and features – as well as their advanced application – and can be tailored to a customer’s specific needs.

    For more details please see our Training Services page.

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  • Do you provide consulting or customized implementations of your Web.UI and Charting products?

    ComponentArt has partnered with a select number of leading .NET development firms in order to provide Enterprise customers with specialized consulting services for projects that utilize our Web.UI and Charting controls. For more information please visit our Consulting Services page.

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  • Are additional support services available at the Enterprise level?

    ComponentArt also offers a Premium Enterprise Support Services package to Enterprise clients for unlimited, same-day priority support. Please see the Support Center page, or contact enterprisesales@componentart.com for further details.

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>License Upgrades
  • I have purchased one of your products in the past, and would like to upgrade my license. Do you offer any discounts on the upgrade?

    Yes. If you have previously purchased any product from ComponentArt, we are pleased to offer a discount on your license upgrade. Please see our License Upgrades page for details or contact us at sales@componentart.com.

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  • If I purchase a particular type of license now, can I upgrade to a higher level of license later?

    Absolutely. You can upgrade your license type at any time by simply paying an upgrade cost, which will be significantly discounted due to your prior purchase. For more information, please see the License Upgrades page or contact sales@componentart.com.

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>Purchase Process
  • How quickly is the software delivered?

    As soon as you place your order you will immediately receive a confirmation message via e-mail, which will include a link to download the software, and a Product License Key that will "unlock" the software for full production use.

    You should be able to install and fully utilize the software within minutes of placing your order.

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  • What forms of payment do you accept?

    We are pleased to accept the following credit cards for online purchases: Visa, MasterCard/EuroCard, and American Express.

    For direct purchases, we are also able to accept payments via certified check or money order, bank wire transfer, or PayPal. Purchase Orders are also accepted, but there is a qualifying process for 30 day credit terms.

    Contact us at sales@componentart.com for more information on any of these payment options.

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  • What forms of currency do you accept?

    All listed prices and payments are in U.S. dollars. For customers located in Canada who wish to buy from us directly, we can provide a converted quote in Canadian dollars. Please contact sales@componentart.com for details.

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  • Is your product available through any distributors or resellers?

    We do not currently have any agreements with third-party resellers or distributors. We have, on occasion, made our software available to certain larger resellers who have exclusive contracts for software provision negotiated with particular companies, so that they may provide it to these firms.

    We may offer our products through select resellers in the future.

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  • Help! My credit card is being declined when I try to place an order.

    If you are having difficulties placing an order online, and/or are receiving an error, please contact us at sales@componentart.com, and we will help you to complete your order.

    In order for us to best serve you, please make a note of the exact error message and/or behavior you are experiencing, and any error messages or reference numbers displayed.

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>Discounts
  • Do you provide discounts for educational institutions, not-for-profit or charitable organizations?

    Yes, we offer special educational and non-profit discounts. Please contact sales@componentart.com and include your credentials (an email sent from a qualified institution is usually sufficient). You will then be provided with a discount coupon you can use in your purchase.

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  • I am interested in obtaining both your Web.UI and Charting products. Do you provide any kind of discount if both products are purchased at the same time?

    We provide a 20% bundle discount on the purchase of both Web.UI and Charting products. To obtain the discount, simply add both products into your Shopping Cart and the discount will be calculated and applied.

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  • I have purchased a Web.UI product in the past, and am interested in obtaining a Charting License. Am I eligible to receive a discount?

    If you own a Web.UI License we will gladly provide a 20% discount on your purchase of a Charting for .NET license. Please contact sales@componentart.com for a discount coupon.

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>Refunds
  • I've decided I want a refund. How do I go about getting my money back?

    Unfortunately, once the software has been delivered to you, we do not provide refunds. The key reason is that we make available a fully-functional version of the product available for download and testing — with no disabled features or expiry (only a randomly-rendered warning message). We feel that this should allow any potential customer to fully test and familiarize themselves with the product before making a purchase decision.

    The only exception is typically in the case of fraud - where an order has been placed using a stolen credit card. If this is the situation, please contact sales@componentart.com with contact information for your credit card issuer, and once we confirm a case of fraud we will issue a full refund.

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>Source Code
  • What type of source code is included with the Subscription License?

    The Web.UI Subscription License and Enterprise license include full server-side C# code for all components, as well as the associated Visual Studio.NET project files.

    Beginning with version 1.5, all client-side JavaScript source code is obfuscated due to advanced proprietary methodologies contained therein. Please note that it is virtually impossible to make meaningful changes to the obfuscated code on the client-side.

    The Charting for .NET Subscription License does not include source code.

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